Superior user experience
It’s hard enough for consumers to get all their computers, networks, applications, cameras and phones to work together. Finding the right expert and getting help should be easy.
That’s why we designed our entire Cloud-based Platform around the end-customer’s experience.
Fully branded customer portal where consumers can initiate service requests, view expert profiles, view their history, and learn about other services.
Easy way to go back to an expert they have worked with before, without navigating a maze of phone tree prompts.
Full history available online so consumers can return and see the solution for all past service requests.
View expert profiles with un-edited ratings and reviews so you can choose the expert based on how well they have helped other customers in the past.
Full access to previous session details and contact info for previously used experts.
Live chat, offline messaging and phone lets consumers choose their preferred communication method for each service request.
Transparent pricing and choice to accept quote after an initial contact with the chosen expert.
Only pay for 100% satisfied service requests the consumer is only billed, and the expert is only paid, when the customer is 100% satisfied with the service.