SOUTH SAN FRANCISCO, California, USA – March 22, 2012 – SupportSpace, the leading provider of crowdsource-based premium remote technical support for large companies, today announced that it has added two exceptional executives to its roster. Joseph Davis joins the company as Chief Executive Officer and a member of SupportSpace’s Board of Directors, and Tim Whipple comes to the company as its Vice President of Service Operations. The addition of both Davis and Whipple positions SupportSpace for its next phase of industry leadership, expansion and scalability as it prepares for growth in 2012.
“Joe Davis and Tim Whipple bring outstanding experience and leadership to SupportSpace,” commented Yair Grindlinger, Co-Founder and former CEO of SupportSpace. “The company is in a critical phase of customer diversification and corporate maturity, and Joe and Tim are the ideal executives to help lead SupportSpace in that effort. The addition of their combined capabilities will enable SupportSpace to secure its leadership position in the crowdsourced technical support market.”
As Chief Executive Officer, Davis is responsible for all aspects of SupportSpace’s management, operations and vision and joins the company’s Board of Directors. Davis brings over 25 years of executive management experience to the SupportSpace team.
“I am pleased that Joe will be at the helm of SupportSpace as the company navigates the next phase of market penetration, awareness and growth,” commented Kevin Spain, General Partner at Emergence Capital Partners and a member of SupportSpace’s Board of Directors. “Joe’s track record of outstanding leadership and aggressive revenue growth for technology-centric companies makes him an ideal addition to SupportSpace’s management team.”
Prior to SupportSpace, Davis was CEO and President of Coremetrics, Inc. for seven years, which was sold to IBM in 2012. During his tenure, Coremetrics’ revenue growth averaged 57% per year. Davis also served as the Group Vice President and General Manager of the CRM division at PeopleSoft, where he led the worldwide development and overall strategy for the CRM product division. At PeopleSoft, he turned the CRM division into the fastest growing product line within PeopleSoft. Prior to his tenure at PeopleSoft, Davis served as President of Nortel Networks’ eBusiness division, where he held full P&L responsibility for a division of 1,500 employees and over $300 million in revenues. Before that, he served as General Manager of Remedy’s CRM division, leading Lotus Development’s Silicon Valley office, and managing all service and support initiatives for Everex Systems. Davis currently serves as Director of Vizu Corporation. He earned an MBA from Stanford’s Graduate School of Business and received a B.S. and M.S. in Applied Mechanics from UC San Diego.
Yair Grindlinger, Co-Founder and former CEO of SupportSpace, will continue to serve on the company’s Board of Directors.
About Tim Whipple
In his role at SupportSpace, Whipple is responsible for growing and optimizing the SupportSpace Expert Network and working with existing SupportSpace partners and prospective partner accounts as they build, launch and manage their technical support offering. Whipple reports to Joe Davis, SupportSpace’s new CEO.
“Tim brings an amazing blend of knowledge and experience to SupportSpace,” commented Grindlinger. “His background and capabilities are a perfect fit with SupportSpace’s market leadership and growth goals and our commitment to help our customers expand their remote service offerings. Tim understands how to grow and manage technology support resources and leverage cost-effective services from distributed workforces. “
Prior to joining SupportSpace, Whipple was the Vice President of Service Delivery for LiveOps, Inc., a leading provider of SaaS technology and an on-demand virtual workforce in the contact center space. At LiveOps, Whipple lead the company’s 20,000-plus virtual independent agent community. Whipple has also held senior management positions at Synapse Group (a division of Time Warner), Zacson and BMI, and was Director of Contact Center Sales Operations at Victoria’s Secret.
About SupportSpace, Inc.
SupportSpace is the leading provider of remote IT support services to brand-name customers. The cloud-enabled technical support company is spearheading a major paradigm shift towards remote expert-based service. SupportSpace’s Expert Network creates a business model that leverages the benefits of today’s web-centric economy and delivers access to best-in-class, motivated, passionate Certified Experts. The combination of SupportSpace’s powerful cloud-based platform and its Expert Network delivers unmatched service experience at a competitive cost and help companies elevate their post-sales relationships with their customers and increase brand value. The privately held company is headquartered in South San Francisco, California. www.supportspace.com
Director of Marketing, SupportSpace, Inc.