Our cloud-based platform gives technical service professionals all the tools they need to remotely diagnose and resolve consumer issues across a broad range of devices, platforms, and operating systems.
Because our solution runs 100% over the Internet agents can access the cloud-based Platform from wherever they are and executives get real-time insight and control over service operations.
A fully branded customer portal, the ability to view expert profiles and customer reviews, and more choice, control and transparency than ever before.
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Expert desktop, knowledge base, remote diagnostic tools… experts have everything they need to diagnose and fix issues across every device, platform, and operating system.
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Plan, test and measure promotions across online, SEO, SEM, social media, coupons, promos, surveys and a lot more.
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Get full insight into all marketing results, service operations, billing, payments and costs with fully customizable reports, dashboard and analytics.
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Web services API makes it easy to integrate with everything from your CTI or shopping cart to CRM, billing or bug reporting.
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Our Cloud-based platform is architected to handle thousands of experts serving millions of customers around the world.
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If you are looking for ways to improve your premium service delivery or looking for ways to grow your revenue through premium services please make sure to read more about the Promotions Engine. If you’d like to learn more about how experts use the platform to deliver superior service please read more about our User Experience and Expert Workbench.