Our partner control center is where you define every business rule, alert and experience for your service operations. This is also where you go to monitor everything from your case volume and escalations to how well specific promotions are performing.
You can customize everything from the tools your experts will use down to the specific algorithm that will assign cases to experts.
Real-time visibility into service operations with a dashboard showing you everything from current case load and customer satisfaction to service revenues and costs.
You choose the experts by either defining criteria rules or selecting specific experts from our network.
Listen in real-time on any call or audit cases at a later time.Every call, chat and email is recorded and saved.