Complete expert dashboard
Recovering data on Vista? You’ll need a different tool than on Windows 7. Trying to remove a virus from a PC? Not the same as removing spyware.
Even the best technical gurus need the right tools. That’s why we provide access to all the best-in-class diagnostic and repair tools along with Service Checklists for every combination of product, platform, operating system and device.
A powerful Expert Desktop gives experts a full console where they receive service requests, communicate with customers, diagnose and resolve issues. Fully integrated with CTI, chat and email.
Pre-packaged with the best in class diagnostic tools for every type of problem, device, platform and operating system.
Road tested service checklists and guidebooks written by our expert gurus to help ensure every expert provides the best service every time.
Permission-based remote diagnostics make it easy for experts to take over the customer’s machine once they have granted explicit permission to do so.
Live chat, offline messaging and phone lets consumers choose their preferred communication method for each service request.
Transparent pricing and choice to accept quote after a customer’s initial chat with their chosen expert.
Only pay for 100% Satisfied service requests the consumer is only billed, and the expert is only paid, when the customer is 100% satisfied with the service.