Recovering data on Vista? You’ll need a different tool than on Windows 7. Trying to remove a virus from a PC? Not the same as removing spyware.
A powerful Expert Desktop gives experts a full console where they receive service requests, communicate with customers, diagnose and resolve issues. Fully integrated with CTI, chat and email.
Permission-based remote diagnostics make it easy for experts to take over the customer’s machine once they have granted explicit permission to do so.
Live chat, offline messaging and phone lets consumers choose their preferred communication method for each service request.
Transparent pricing and choice to accept quote after a customer’s initial chat with their chosen expert.